FAQs

Order & Shipping

Orders are usually shipped within 1-2 business days after placing the order.

Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label. Follow this page also.

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

For USA domestic orders we offer FedEx and USPS shipping.

We currently ship to the USA, Canada, UK and Australia.

We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.

If you are unhappy with the product you’ve received, you can get a refund.

About the Company

Excessary.com was founded in 2021, with a goal to bring better products to every home across the US.

We accept MasterCard, Visa, American Express, PayPal, JCB Discover, Gift Cards, etc.

The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.

Our headquarters are located in Alabama, USA.

If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at [email protected], Contact page or through our chat assistant.

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